Refund policy

Returns
The following policy applies to purchases made on our online site only, purchases made within our store are separate to this policy, please contact the store directly for confirmation of these by telephone or email. 

Our policy lasts 14 days so please contact us within this time frame if you would like to return an item from your order.  If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Please do not dispose of the packaging that we send your order in.

If your order arrives damaged or faulty, please contact us within 48 hours of delivery at info@cardhugiftsandinteriors.co.uk and include photographs of the issue. In these cases, Cardhu will cover the return costs and arrange a refund or replacement. 

Please look after your unwanted items once you have decided to return them. Even if they are faulty they must be returned undamaged/unused and in the original packaging. This is both the box they came in and the box they were sent in, filled with the protective packaging. It is the customers responsibility to return items to us in secure and suitable packaging. 


Additional non-returnable items:
- Gift cards
- Some health and personal care items including earrings. 
-Bespoke/Personalised items


To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and your refund will be processed within 7 days. 
Once approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  

We will be unable to process your return if unwanted items are returned to us damaged.

We recommend using a tracked or recorded returns service as we are not responsible for lost parcels.

Returned goods found to be used, damaged, marked or scratched will not be refunded or exchanged. This also applies if an item has not been packaged properly and has been damaged in transit back to us.

We aim to provide as much care information as possible for each product. Please read all care instructions on the information section on a product page and any disclaimer on product variation due to their organic nature.

Shipping
To return your product, please send your product to: Cardhu Gifts & Interiors, 59 Ayr Street, Troon, KA10 6EB, United Kingdom 

You will be responsible for paying for your own shipping costs for returning your item unless it has been received as a defective or damaged product. Shipping costs otherwise are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Should you have any questions, please don’t hesitate to get in touch, we’re always here happy to help. 

Cardhu Gifts & Interiors Ltd is a UK company which upholds The Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013. Your Statutory Rights are not Affected.